| Question |
Frid & Russell |
The Box Stores |
| What are your payment terms? |
Net 30 days |
Net 25 days and overdue interest is always charged. No exceptions! |
| Do you offer free delivery? |
$50 minimum or $5 handling fee for free delivery. Can be waved if you purchase $5,000 or more annually
|
$50 minimum or $15 handling fee for free delivery. Some items may be excluded |
| Who delivers my orders? |
All deliveries are made by our own drivers - delivered exactly where you want it. |
Couriers, or 3rd party delivery companies. |
| What about furniture deliveries and installations? |
Furniture set up and installation is included at no additional charge and is completed by our own furniture installers. |
Installation is an additional charge or not included at all. In some cases installation is relegated to a 3rd party. |
| What products are available? |
Our catalogues represent a fraction of available
products. We can source and deliver virtually any office product
available in the marketplace. |
What you see is what you get. If it's not in their catalogues, you can't get it. |
| What if you don't have something in stock? |
If we don't have it, we'll notify you, back order it and get it for you quickly. No need to reorder. |
If it's not in stock, it's not back ordered. You have to remember to reorder it. |
| What item number do I use? |
We use the actual item number as printed right on
the item by the manufacturer. We can also cross reference UPC numbers
and even some of our competitors' numbers. |
The box store uses a arbitrary 5 or 6-digit item
numbering system. It's not related to the manufacturer, which creates
confusion. |
| How is your catalogue organized? |
Our catalogue is alphabetically organized. "B" for
binders, "E" for envelopes. Fast and effective searching means
increased productivity for you. |
Organized according to product group, which can
appear anywhere throughout the catalogue, increasing searching time and
reducing your real productivity. |
| Do I have to use my account number when ordering? |
We call all our customers by name. When you call us, all you need is your company name and address. |
You must know your 10-digit catalogue code, your 10-digit customer number and your 9-digit payment card number everytime. |
| How do I get an account set up and how long does it take? |
For most companies all we require is your name, address and telephone number and your account is set up in 24-48 hours. |
You must complete a detailed account application
and then wait 4-6 business days for an approval amount that might not
support your purchasing requirements. |
| Who handles your orders, deliveries, installations, credit and collections? |
All points of contact are handled seamlessly, all by Frid & Russell employees - no third parties. |
Orders are handled by the box store staff but
deliveries, installations and even credit and collections are handled
by third parties. |
| Do you provide outside sales support? |
Absolutely. We provide trained sales professionals to support your business success for the long term. |
Sales people are trained to open your account
only, with no mandate to revisit your company. This makes it difficult
to build a true business relationship. |
| Are you Canadian owned and where do you operate from? |
We are 100% Canadian owned and locally operated. |
US based and operated from remote disconnected call centre |
