Why Buy From Us

We differentiate ourselves in a variety of ways but it really comes down to being Real.  We’re real accountable, flexible people that are available when you call.  We’re also Sharp.  We’ve got sharp prices and not just by luck but by comparison and sharp minds and product breadth.  Lastly, it’s about Now!  We boast one of the highest fill rates in the industry with the broadest selection of products.  At the same time, our people whether it’s customer service, our drivers or our own credit department are responsive.  If you need an answer you don’t want to wait for days.

For us, it’s all about being Real. Sharp. Now!

• Real friendly, caring, flexible, reachable people.
  • Our live receptionist ensures every call is answered and routed politely and efficient.  Not some impersonal machine that wastes your time.
  • Our own delivery drivers ensure your packages are handled with the utmost in care and are delivered exactly where you want them.  In addition, credits and returns are handled seamlessly without any awful courier waybills to complete.  This is not your standard delivery, this is real caring service.
  • Our own in-house credit department ensures you’re never bounced around from one department to another.  If there is an issue with a invoice, credit or payment, it only takes one call to get it looked after.
  • Our marketing materials are real simple to use too.  Our catalogue is alphabetic so you don’t have to flip to the index everytime.  And we use the actual manufacturers item numbers so you can easily identify and order exactly what you need. 
  • Even our sales team is highly motivated to make physical visits to your office to get to know you.  Sure they can call you if you prefer but they can be much more than just tele-sales people.
  • We even have our own furniture installation team. Again, this ensures your orders are processed correctly and installed efficiently requiring the smallest amount of your time and involvement. 
  • We’re local and Canadian too.  We’re part of your community, contributing to our collective success. Insert image
  • And the whole team is flexible. Whether it’s specialty items, delivery, billing reports, approval process, email notifications, credit card billing etc we’re all here to partner with you to create an efficient effective solution. 

• Sharp prices.  Sharp selection and Sharp people.
  • Everyone says their prices are competitive but our catalogue is the only one in the entire industry which prints our competition’s prices right next to our prices! Anyone can say their competitive and will match prices but that still leaves all the work to you.  With us, we compared and provided the proof so you can shop with confidence.
  • We’ve got the sharpest selection for you too – over 100,000 items available next business day!  That translates into less hassles for you finding the right product and greater savings by eliminating smaller vendors.  And we don’t ship in retail packaging or assorted packs like the box stores.  We buy commercial packages and breakdown most items right down to the each so you can order exactly the right quantity of each item and not pay for items you really don’t need.
  • And we have sharp minds too. We actively train our staff on new and existing products and vendors. And if we don’t have the right answer for you we can get it fast!  

• And it’s about Now!
  • We’re quick and agile and can respond to your needs.  You don’t have to wait for 48 hour delivery with us.  Or 48 hours to get an account set up.  We’re designed to provide your orders and your answers quickly!

New Account Incentives
From time to time we run incentives over and above our existing incentives (price challenge, toner challenge).  Speak to our sales team to find out more.  Contact Us

Existing Account Incentives

Our customers enjoy manner benefits beyond Real Sharp service and Sharp prices.  Following is a short list of some of them:

• HP PurchasEdge loyalty program:  Earn points for free products from HP. It’s super easy.
• 3-day chair trial program:  Don’t order a chair out of a catalogue and sit in one for 5 minutes in a showroom. Take advantage of our 3-day chair trial program and test it out in your office for up to 3 days for free!
• Prize draws:  In April 2009 we gave away a $750 solar powered lawn-mower.  In July 2009 a customer earned $75 cash in our questionnaire draw.
• Free products:  We often offer free samples either by our sales reps or through our flyers.  For example, in May 2009 we gave away free sample kits worth approximately $20. In July 2009 it was a free re-useable shopping bag. In October 2009 we gave away free tent calendars and vacation planners.