What Our Customers Are Saying?
The following comments are actual written letters or emails we've received from our customers. They have been reproduced here exactly as they were written.
We just recently switched our office supplies vendor to Frid and Russell after having done an exhaustive comparison between them and our other supplier. I was blown away with the price difference, not on some but on EVERY product we order. Having had the opportunity to use the online ordering and approval tool, I am very much impressed with it's ease of use and order approval and review process.
Mitchel @ Women's Crisis Services, March 8, 2010
As with most businesses, we receive many office supply catalogues and flyers in the mail. We used to deal with a local company that was bought out by a larger company. I regularly visited their store before it was closed down. I've missed that contact. Some weeks ago James came into our office. He seemed so enthusiastic and sincere, I let him give me his pitch. I placed one order, and was pleased with the service. I've placed another order, again great service. I have a new office supply company now, and a sales rep who actually keeps in touch!
Shelley @ Apperson Insurance, March 5, 2010
The Customer Service people at Frid and Russell are very friendly and very helpful. I like how you get your order the next day if they have everything in stock. If they don't have everything in stock then they will call you and let you know what they don't have and when you should be receiving that item or items. Also I really like how we get the bill with the order that way we don't have to wait for the bill in the mail.
Andrea @ UPI Energy, January 27, 2010
Frid and Russell is great for any company big or small. It's a very efficient way to get all your business wants and needs. "Thank you guys, you're amazing!!!"
Corrisa @ Covering Concepts, January 18, 2010
You guys really are the best in the business. Your customer service is second to none from your website, to sales personnel like yourself, to your drivers. It is the thing I love most about working with Frid & Russell.
Mya @ Winroc, January 13, 2010
Frid & Russell is 1 of the best office supply company's that I have dealt with, they deliver products promptly and economically. The staff on the order desk are second to none. Raymond our sales associate is always willing and able to help with any questions I may have. All in all Frid & Russell is a great company to work with. Keep up the good work.
Joyce @ Maple Reinders, January 12, 2010
I love dealing with Frid & Russell especially Patty Carkner, our rep. She drops by on a consistent basis and keeps us up to date. Love the products, prices and service!
Lisa @ Norfolk Manor Retirement Home, January 8, 2010
Courteous, knowledgable staff and excellent customer service makes the Canadian owned company Frid & Russell a highly valued supplier.
Carol @ Guelph Tool, December 7, 2009
Good morning James. Actually, thank you so much! Everything was great - I love the website - easy to navigate and use, the delivery was fast. So glad you popped by that day to see us. Thanks again! Mary
Mary @ The Peer Group, December 3, 2009
We are so happy to have switched to Frid & Russel. Our rep. Tanya, as well as the team are reliable, friendly and get the job done! The pricing is unbeatable and the product range is more than ample. AND, if we don't see what we need in the catalogue or online, we just pick up the phone and call.
Jayne @ ABBA Parts, December 3, 2009
Yet again I had another supply company try to win our business and I gave them all the reasons I wasn't interested in changing. F & R has everything I need and great pricing. The customer service reps are absolutely wonderful and fun to work with as is Adam, my delivery guy. Thanks, I really appreciate the great service.
Ella @ Shred-Tech, August 18, 2009
Thanks Tanya, like I said...You're the best! You make it easy to know why I switched from our previous supplier!
Have a fabulous day!
Michelle @ McMillan Design, June 25, 2009
Good morning,
Are you this great for all your clients? Or am I the only ‘needy’ one, HA. Really I am very happy you came in when we first opened; at the right time (staples just gave us a bad stamp, hee). That being said you have definitely made the difference and are the reason we do continue to use Frid and Russell. The office staff as well have always been very pleasant when we do need to phone or they phone us. I had never heard of Frid and Russell before but I now tell everyone about you and the company.
Thanks
Tila @ Rimowa, June 11, 2009
Hi Tanya:
I just wanted to say thanks again for all your help. Your delivery people are great. They worked hard to get everything set up and a real pleasure to have in our facility.
You are now my official supplier for furniture. Your service was head and shoulders above our other suppliers.
Thanks to you and to Frid and Russell.
Regards,
Pat @ Hoskin Scientific, March 20, 2009
So often in our busy schedules the only time a company hears from their customers is if there's a problem. I am writing you today to commend you on the excellent customer service your company has provided our school.
Upon a recommendation from the Ontario Alliance of Christian Schools last Spring we decided to give you a try. We have placed a couple orders since September and have been extremely pleased with the service we received on both occasions. This has not always been our experience of late with some of the suppliers we dealt with this school year. In many cases we have found that good customer service seems to have become a thing of the past and the reason I felt it so necessary to write and commend you for not falling into that category.
Thanks again & please convey our appreciation to your staff for doing a GREAT job! Keep up the GOOD work!
Laurie @ Maranatha Christina Academy, February 13, 2009
Hi Kirk and Allyson,
I would like to pass on feedback to you regarding James Edwardson. From day one James has been very helpful and quick to respond to any and all questions I have asked. He has always been a pleasure to communicate with and because of him we continue to order through Frid and Russell.
All the best
Tila @ Rimowa North America Inc, January 12, 2009
Hi Heather,
Thank you so much. I received all the stuff today, You're terrific. I'm so glad we placed the order with you. Will certainly use Frid & Russell from now on.
I've already spoken to someone on the floor about this wonderful service.
Thanks, again,
Sandra @ Butler Capital Mgt, January 6, 2009
Hi there Allyson
Just a quick note, to let you know, that your delivery driver is simply awesome.
I order boxes of copy paper usually once per month. Any other drivers that we have had just dump the boxes of paper in the copy room and leave it there. Your driver doesn’t even ask where to put it. He automatically takes 2 boxes up all of our stairs, puts the boxes in the rightful spot (moves the old boxes and puts the new ones underneath) and continues on his way. He is always on time and is very courteous.
I meant to drop you a note a while ago now, but always got to busy.
Thank you for sending us such a reliable driver.
Have a wonderful Christmas and a very Happy New Year.
Gayle @ Telco Steel Works, December 16, 2008
I would like to take this opportunity to let you know what an excellent job your staff at Frid & Russell are doing for us.
Raymond, our Account Manager is extremely helpful. He adjusts our pricing to be competitive with the market and goes out of his way to personally deliver any urgent items we may require. Some time ago we required some special labels very urgently in order to fulfill a rush request our customer had, and Raymond brought them over to the facility himself so we were able to get our job done very quickly.
Liz and Alesia in Customer Service keep me a satisfied customer every time with the outstanding job that they do in helping me place orders, locate items and find suitable substitutes when what I request is not available. They are friendly, courteous, knowledgeable and it is great knowing I can talk to them whenever I have a question or concern. I am able to order in numerous ways - by phone, via e-mail, fax or online - which I find very convenient.
The cooperation and level of personal service that I have received from these folks is definitely appreciated.
Thanks very much and Merry Christmas to all of you!
Regards,
Louella @ Sherway Group, December 12, 2008
Good morning Kirk,
Just to let you know that we are an extremely satisfied customer of Frid & Russell and have been for many years now. Our business is fast-paced and I often receive urgent requests for supply items that fall outside of our normal delivery of supplies. Frid & Russell is the company we’ve found that actually practices their philosophy of true partnership and working hard on our behalf. Their level of personal service, from our account person Chris Vollum, to the customer service team and drivers, is the best and most responsive to our changing business needs that we’ve ever seen. It’s my pleasure to endorse them to the larger business community.
Thank you very much to all of you
Best regards,
Mike @ Delage Landen, November 6, 2008
Just wanted to tell you how happy I am with an order I just picked up. It was a special "UNI" type pen that I wanted for work since I have to write a lot outside, especially during the winter. It was such a small order but Alesia took the time to talk to me about it, had to order them in for me and, they were ready the following day! If you take the time to do that for such a small order, it says a lot about how you treat your customers. Not only will I try to give you more business (hopefully, something more worthwhile for you next time!) but, I have already been telling others about my experience and asked them to try you out!
Thanks again!
Mike October 22, 2008
Hey Chris, I would like to order the following
WAU 22658 x 1 pK
HP17BII x 1
And thank you very, VERY MUCH for the fast service. You guys ROCK!!!!!!!!!
Regards,
Mike
Mike, August 6, 2008
Hi Tanya,
I just wanted to say thank you for bring Frid and Russell to our office! I placed my first real order yesterday and decided to do a comparison with G&T to see what I would have spent on the same items. Frid and Russell were less expensive on every single item. I ended up saving $44.
In addition to this, I had occasion to speak with a customer service rep (I believe she said Liz). I had ordered the wrong product and she helped me find the one I wanted, updated my favourites with the correct item and arranged pick up of the wrong item and delivery of the correct product. She was friendly and incredibly helpful!
So thank you again for introducing us to Frid and Russell… I’m happy to make you our new Office Product Company!
Take care,
Deann
Deann, July 30, 2008
Dear Eric,
I just wanted to thank you and "Frid and Russell" for helping me when I really needed help. I have been with my company for 30 years and have always dealt exclusively with "F & R". You have always excelled in customer service and given us a good product. Last year at this time, I called you and explained that I had just had 2 bouts where I was off work due to back problems. I have some medical issues with my back for years - however I could still work. It was beginning to look as though I was going to have to go on short term disability. I explained to you that my chair was ancient, and likely needed replacing. You kindly offered to let me try the new "Shadow" chair at my desk for a few days (you had loaned it to me from your own desk I believe). Wow! What a difference!
Well, it has been a year now, that "The Shadow" and I have been together, and I (and management) are happy to say I have not lost any time since the new chair have been together.
I would highly recommend this chair to anyone to at least try out.
Thank you Eric & Frid and Russell.
Penny Production Scheduling Coodinator, January 23, 2008
Nuno:
No problem. Rest assured that I never refer any company who has given anything less than excellent service and you guys do provide great customer service and value, from top to bottom so the thanks really goes to all that service our account.
Thanks.
Kathy @ Matcor, August 3, 2007
Hi Chris,
I just wanted to say how happy I am with my decision to switch to Frid and Russell for office supplies. In only a few months I have saved so much money! I am impressed not only by the incredible pricing, but by their helpful customer service team. Ordering online from www.fridandrussell.com saves me so much time because I can quickly access my ordering history to see what items I have purchased in the past. I can also look at a list of my "favourites," which are grouped into categories (thanks Chris for setting that up!). In minutes my order in submitted electronically and I can move on to my next task. I have come to rely on their free delivery service and trust that my order will be here in no time.
Roisin @ ServiceMaster, May 25, 2007
Hi Allyson,
Our order came today....all prices match....nothing is on backorder....and all items are acconted for!!!!
Wohooooo!!....you guys are awesome!
Thank you!
Betsy @ Quadro Engineering, May 18, 2007
The decision to move our office products' purchases to Frid & Russell has been extremely profitable in terms of a measurable reduction in our costs combined with a level of service that, quite frankly, we didn't think existed in the office supply industry.
Our staff here at Sunwing has become reliant on the product expertise, friendly nature and responsiveness of your customer service team. It's truly made a difference in the time we spend sourcing and ordering office products. With your team's intuitive knowledge of our needs, our staff is able to focus on their core responsibilities at Sunwing without worrying if the office products order will be accurately filled and delivered on time.
Wherever possible, we enthusiastically endorse and recommend your company to our industry and professional colleagues as a dependable and trusted business partner. We look forward to building our business relationship with you for many years to come.
Paul Chan CFO @ Sunwing Travel Group, March 8, 2007
Let me first start by saying that we at Mattamy Homes have always been extremely satisfied with the exceptional quality of Service and Price that Frid & Russell has provided for Mattamy Homes.
Frid & Russell has been Mattamy Homes primary supplier of Office products, computer supplies and furniture for the past 10 years. Over the past 5 years Mattamy has experienced considerable growth and Frid & Russell has been right there with us. Frid & Russell have provided specialized delivery to over 50 building sites and customer service trailers in the GTA. They have provided dedicated sales and customer service support, customized ordering, delivery and billing for Mattamy Homes.
Frid & Russell is dedicated to their job, and take great pride in the quality of service they provide, and I am really pleased to recommend them to any major company.
Mattamy Homes, October 19, 2006
... I just LOVE the new pictures that have been added to the website order screen, it makes looking for things MUCH simpler now.
Angela @ LGL Limited, October 18, 2006
While I am thinking about it I just wanted to point out that all the gentlemen that came to deliver from Frid & Russell at our place over the years have always been really nice & polite, it’s not always the case believe me, in some situations they were on the border of being rude but I have always noticed that with your company it is the opposite, the gentleman that came today was nice, and I thought that it was time that I let you know, we often hear people complaining but I like to give compliments when it is due and of course I do complain when it is also due (ha! ha!).
Colette @ Hamilton Kent, August 25, 2006
... We are extremely satisfied with your team of customer service specialists. I must make special mention here of Jan and Liz who go above and beyond to help.
Diana @ Integrus Brand Solutions Inc., June 8, 2006
Chris, thanks so much for the candy coupon - it’s nice that you are doing that - it’s one of the things that the “OTHER” companies used to do that we enjoyed. But even WITHOUT the coupons…you guys are terrific! We have never enjoyed such great service - right from your telephone operators down to your delivery people! Everyone is so friendly, so helpful, so courteous! And your prices are great too! We are extremely pleased with every aspect of our association with Frid & Russell! Keep up the good work!
Joan @ Sutton Group, June 8, 2006
... when they call and try to get me to talk to them…honest to God, hand to heart I tell them I’m not interested and they ask why. I say well, because I’m already with the best. So they say you never know. I say well as long as I’ve been in charge of ordering office supplies, it’s been Frid & Russell. So they say give them a try and I say nope, not even gonna bother. Nobody beats them in price, in service and I’m not moving on that. Not gonna happen.
lol so they try asking for the boss which would be CARLOS and I say he’s going to ask me who I want and who I am happy with. That’s Frid & Russell and that’s who I want. So that’s who I get.
*takes a breath*
So, yes, I kinda am sucking up a little tiny bit BUTTTT that’s the honest to God truth. =)
Carmen @ Goldmark Sanitation, May 26, 2006
My name is Michael and I head up the procurement department at Curomax. I just wanted to pass on my sincere appreciation for the hard work and dedication that Nuno has provided us! Although it is not uncommon for Nuno to make us feel truly valued, last week he went beyond what I would ever expect from a vendor partner: I asked Nuno if Frid & Russell carries stainless steel tea kettles and after some research, he could only offer the plastic ones listed in the catalogue. He told me to leave it to him and the next day a beautiful stainless steel kettle showed up. Nuno had actually driven to The Bay, purchased it and had it delivered to Curomax. Other vendors would simply try to convince me to take what they had to offer or source it myself.
This level of customer service extends through to the folks who have help me with phone orders as well and is much appreciated by the team here at Curomax.
I look forward to working with Frid & Russell in the future and wish you continued success!
If you are ever in Mississauga, please pass by for a cup of coffee…or rather “tea”. Thank you.
>Michael @ Curomax Corporation, March 30, 2006
I would like to pass on my compliments about the exemplary service I received from your staff member Allyson.
Our office has used your company for office supplies for many years, and the staff never fails to come up with creative, and quick, solutions to our concerns.
Yesterday, I called to see if you had a product that would produce a reminder alarm for our office since the phone we have been using for the past decade has died.
Allyson suggested an alarm clock that she knew of that would reset itself after use, which was perfect for our use. She herself went out to locate the item, and it arrived today, less than 24 hours later. WOW!
It’s service like this that makes it EASY to remain a loyal customer!
Oakville Kiwanis Meals on Wheels, January 26, 2006
I want to congratulate you on some very nice employees. James and David delivered the bookcases yesterday. They flattened the boxes and carried them away and left virtually no mess. The installation of the boardroom screens and panels went extremely smoothly. They were both very polite and accommodating.
So nice to work with such great folks. Thanks.
Kim @ Endpoint Research, January 19, 2006
I’ve worked at BPB Canada for 6 ½ years as an Office Administrator. Through all those years, Frid & Russell have supplied us with our Stationary and Office Furniture needs. I find them ALL very helpful and friendly. When I place an order, I fax it in to their office. They read the order and within 5 minutes (I know because if I make any kind of mistake like catalogue number for something “black” but description reading “red” they ALWAYS call me and ask me which I prefer: red or black).
If I order an item that will take a while to get, they always call to verify if I want to wait or make a substitution that would be quicker. If I order a cabinet and a bookcase and the cabinet will be an extra 3 weeks, they explain that they’re having trouble getting the item in and would I like a similar cabinet that is a slightly different colour. If I’ve ordered a lot of something that is unusual, they’ll send me everything they have and the backorder always arrives fairly quickly. I think the longest I’ve ever had to wait was 1 week for a special item back order.
Occasionally I get something that wasn’t quite what I ordered; either I had the wrong idea of what I wanted or it was a “pick error” (I ordered white binders and received black). I call Frid right away and Customer Service is more than happy to see that the item is picked up the next time the delivery person is here and that the correct item arrives promptly, generally the next day. I’ve never received any kind of hassle returning things.
Eric Austen drops into our office every Thursday and takes personal requests for items from me (or one of my staff), he also arranges for paper delivery for our photocopier (basing the delivery on what our needs are when he checks our stock). He also refills the supply cabinet for one of the other departments, so they have a continuous flow of stationary without someone constantly checking to see what’s missing (a real asset for a company that’s on the go like ours).
We had a special high level conference a year and a half ago, with people from all over North America and Europe. I made arrangements for Bobbie in Customer Service to be my “go to” person and told her for the two weeks of the conference EVERYTHING I ordered would be RUSH. Bobbie outdid herself getting my items right away, even sending Eric Austen over in the car once to deliver a “must have” item.
If a specialty item is delivered down in the plant, the person delivering has instructions to bring the packing slip up to me. I ALWAYS get my packing slip. If I ask for a copy of the invoice (most of our invoices are paid through central accounting), I ALWAYS get a copy of my invoice.
All in all, they’re a wonderful company. They seem to believe that taking that extra few minutes to make sure the order is complete and correct is worth the extra effort (and I truly appreciate that from a customer stand point).
Sharon @ BPB Canada, December 8, 2006
I just wanted to let you know that we are very happy with the service we have received from Frid & Russell over the past year. You have always come in with any new products that you feel may be useful in our business.
I also want to compliment your customer service representatives on their excellent handling of any problems, if they occur, and in their calling in a timely fashion to inform me of any possible hold-ups in processing an order because there might be a back order.
It is a pleasure dealing with your company.
Finella @ Pollard Windows, October 6, 2006
Both Karen and myself (Nicole) would like to say just how much we appreciate dealing with Frid & Russell to purchase our office products. Teresa was our salesperson who faithfully sought us out when we moved to our new location in Burlington and because of her friendly, helpful attitude and knowledge of the products carried by the company she was able to woo us away from our other office product suppliers to start purchasing with Frid & Russell. Since then, it’s been a great experience. We always look forward to dealing not only with Teresa but also the helpful customer service staff. Teresa keeps us informed about new product offers and specials. She even goes out of her way to pick-up or drop off products to ensure we get them when we need them.
It’s always a pleasure working with Teresa and we look forward to our continued relationship with her and Frid & Russell.
Nicole @ The Markus Group, October 4, 2006
|
