Frid & Russell vs. The Box Store
Keeping you in the loop on relevant, current and objective comparisons with our competitors equips you and your business with two distinct benefits: First, the fact that Frid & Russell delivers measurable and tangible service advantages; Second, clear price superiority across all product categories. Here’s a sampling of common comparisons versus the Box Store.
Question
Frid & Russell
The Box Stores
What are your payment terms?
Net 30 days
Net 25 days and overdue interest is always charged. No exceptions!
Do you offer free delivery?
Free delivery on all orders - No minimum order amount.
$50 minimum for free delivery. Some items may be exclude
Who delivers my orders?
All deliveries are made by our own drivers - delivered exactly where you want it.
Couriers, or 3rd party delivery companies.
What about furniture deliveries and installations?
Furniture set up and installation is included at no additional charge and is completed by our own furniture installers.
Installation is an additional charge or not included at all. In some cases installation is relegated to a 3rd party.
What products are available?
Our catalogues represent a fraction of available products. We can source and deliver virtually any office product available in the marketplace.
What you see is what you get. If it's not in their catalogues, you can't get it.
What if you don't have something in stock?
If we don't have it, we'll notify you, back order it and get it for you quickly. No need to reorder.
If it's not in stock, it's not back ordered. You have to remember to reorder it.
What item number do I use?
We use the actual item number as printed right on the item by the manufacturer. We can also cross reference UPC numbers and even some of our competitors' numbers.
The box store uses a arbitrary 5 or 6-digit item numbering system. It's not related to the manufacturer, which creates confusion.
How is your catalogue organized?
Our catalogue is alphabetically organized. "B" for binders, "E" for envelopes. Fast and effective searching means increased productivity for you.
Organized according to product group, which can appear anywhere throughout the catalogue, increasing searching time and reducing your real productivity.
Do I have to use my account number when ordering?
We call all our customers by name. When you call us, all you need is your company name and address.
You must know your 10-digit catalogue code, your 10-digit customer number and your 9-digit payment card number everytime.
How do I get an account set up and how long does it take?
For most companies all we require is your name, address and telephone number and your account is set up in 24-48 hours.
You must complete a detailed account application and then wait 4-6 business days for an approval amount that might not support your purchasing requirements.
Who handles your orders, deliveries, installations, credit and collections?
All points of contact are handled seamlessly, all by Frid & Russell employees - no third parties.
Orders are handled by the box store staff but deliveries, installations and even credit and collections are handled by third parties.
Do you provide outside sales support?
Absolutely. We provide trained sales professionals to support your business success for the long term.
Sales people are trained to open your account only, with no mandate to revisit your company. This makes it difficult to build a true business relationship.
Are you Canadian owned and where do you operate from?
We are 100% Canadian owned and locally operated.
US based and operated from remote disconnected call centres